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Effective date: 25/09/2026

Terms and Conditions of Use — Car Wash Mini App

These Terms and Conditions of Use (the “Terms”) govern a Customer’s access to and use of the Car Wash Mini App (“Car Wash”) provided and operated by Bonbon Mobility Joint Stock Company (hereinafter “BONBON” or “we/us”).

The Car Wash platform is integrated into the VETC application to connect customers with car-wash service providers. For the avoidance of doubt, the integration of the Car Wash platform into the VETC application does not mean that BONBON, VETC DIGITAL or any third party on the VETC application is the party directly providing the car-wash service.

By registering to use Car Wash, the Customer confirms that they have read, understood and accepted the contents set out in these Terms and any changes (if any) from time to time.

These Terms form an inseparable part of the contracts, agreements, terms, conditions and other documents established between the Customer and Bonbon.

The Customer understands and agrees that these Terms may be amended or supplemented from time to time. These Terms and any amendments or supplements (if any) will be notified to the Customer via the Bonbon Website and/or the Car Wash Platform and will be publicly posted at Bonbon’s head office and business locations and published on the Bonbon Website and the Car Wash Platform. The Customer’s continued use of the Car Wash Platform after an amendment, supplement or replacement of these Terms takes effect constitutes the Customer’s agreement to such amendment, supplement or replacement. If the Customer does not agree to any amendment, supplement or replacement of these Terms, the Customer has the right to stop using the Car Wash Platform in accordance with these Terms and applicable law.

ARTICLE 1. DEFINITIONS

  • Car Wash Platform: the platform connecting the Customer with Car Wash Providers, enabling the Customer to search for Car Wash Locations and use Car Wash Services provided by Car Wash Providers in accordance with these Terms.
  • Customer: any individual or organisation using the Car Wash Platform to search for Car Wash Locations, use Car Wash Services and use related features.
  • Car Wash Provider: any organisation or individual that owns, manages or directly provides car-wash services to the Customer.
  • Car Wash Location: the car-wash locations owned, managed or lawfully operated by a Car Wash Provider and connected on the Car Wash Platform.
  • Car Wash Service: the car-wash service for automobiles provided by a Car Wash Provider at a Car Wash Location displayed on the Car Wash Platform.
  • Business Day: any day from Monday to Friday, excluding public holidays, festivals and Tet as prescribed by law.

ARTICLE 2. SCOPE OF BONBON’S SERVICES

BONBON provides the Car Wash platform so that the Customer can use features including but not limited to:

  • a. Searching for Car Wash Locations;
  • b. Booking Car Wash Services and tracking car-wash orders;
  • d. Storing car-wash history and car-wash order information.

BONBON operates the Car Wash platform. Unless expressly notified to the Customer for a given transaction, BONBON is not the party directly providing the Car Wash Service and is not a Car Wash Provider.

The Car Wash Provider is responsible for the legality, safety, quality and operability of the Car Wash Service and the Car Wash Locations under its management.

ARTICLE 3. ACCOUNT REGISTRATION AND USE

The Customer may use their VETC application login credentials (name and phone number) to sign in to and use the Car Wash Platform.

The Customer is responsible for:

  • Providing accurate information and updating it when it changes;
  • Keeping login credentials and verification codes confidential;
  • Not allowing others to use the account without authorisation;
  • Promptly notifying BONBON upon detecting unusual access or transactions.

The Customer is responsible for transactions validly authenticated from their account, except where there is a system error or evidence of unauthorised use.

ARTICLE 4. CAR WASH LOCATION AND PROVIDER INFORMATION

  • Car Wash Location information is displayed on the Car Wash Platform when the Customer uses it.
  • The Customer is responsible for checking the condition of their vehicle before using the service.
  • The Car Wash Provider is responsible for the legality, safety, quality and operability of the Car Wash Location under its management.

ARTICLE 5. CAR WASH PRICING

  • Car wash prices are displayed before the Customer confirms a car-wash order or books a car wash.
  • Car wash prices are set by, and are the responsibility of, the Car Wash Provider to determine and publish, unless otherwise provided by law or a cooperation agreement.
  • Any price change applies only to car-wash orders created after the new price is published, unless otherwise provided by law.

ARTICLE 6. PAYMENT AND INVOICES

  • The Customer pays the Car Wash Provider for the Car Wash Service in the form and under the rules of the Car Wash Provider.
  • Invoices for the Car Wash Service are issued to the Customer by the Car Wash Provider.

ARTICLE 7. BOOKING AND CONFIRMATION

The Customer follows the instructions on the Car Wash Platform and at the Car Wash Location

A booking ends when one of the following occurs:

  • The Customer cancels the booking within the period displayed on the Car Wash Platform;
  • The Car Wash Location confirms the Customer’s booking within the period displayed on the Car Wash Platform;
  • A technical incident or force majeure event occurs.

ARTICLE 8. CUSTOMER RIGHTS AND OBLIGATIONS

Customer rights:

  • a. To use the Car Wash Platform and Car Wash Service in accordance with these Terms.
  • b. To be provided with accurate information about Car Wash Locations, car wash prices and Car Wash Location information.
  • c. To review the quality of the Car Wash Service through the Review feature on the Car Wash Platform.

Customer obligations:

  • To use the Car Wash Platform and Car Wash Service in accordance with these Terms and applicable law.
  • Not to interfere with, damage or affect the system and operation of the Car Wash Platform and Car Wash Locations.
  • To pay in full all fees arising from the use of the Car Wash Service to the Car Wash Provider.
  • To comply with the safety regulations at the Car Wash Location and the Car Wash Location’s instructions.

The Customer must not:

  • a. Gain unauthorised access to or interfere with equipment, software or systems;
  • b. Use the Car Wash Platform and Car Wash Service for fraudulent purposes;
  • c. Obstruct the operation of a Car Wash Location or other Customers;
  • d. Provide false information;
  • e. Commit any act that violates the law or the safety regulations at a Car Wash Location.

ARTICLE 9. BONBON’S RIGHTS AND OBLIGATIONS

BONBON’s rights:

  • To request that the Customer provide the information necessary to carry out transactions, provide technical support and resolve complaints.
  • To request that the Customer comply with these Terms, the user instructions, the operating regulations of Car Wash Locations and applicable law.

To suspend, restrict or terminate the Customer’s access to the Car Wash Platform where there are grounds to establish that:

  • The Customer breaches these Terms;
  • The account shows signs of fraud or unauthorised access;
  • The Customer has interfered with equipment, software or systems;
  • Continuing to provide the service could compromise safety;
  • Doing so is required by a competent state authority.
  • To suspend all or part of the features for maintenance, upgrades, incident remediation or system safety. BONBON will give reasonable advance notice, except in emergencies.
  • To coordinate with the Car Wash Provider to verify transactions, handle incidents, and resolve complaints.

BONBON’s obligations:

  • To operate the Car Wash Platform stably, safely and within the published scope of services.
  • To perform other obligations under these Terms and applicable law.

ARTICLE 10. LIMITATION OF LIABILITY

  • BONBON is not responsible for the quality of the physical facilities of a Car Wash Location operated by a Car Wash Provider. For the avoidance of doubt, the Car Wash Provider is fully responsible for the conditions required by law to operate a Car Wash Location, including but not limited to licences, fire safety and construction of the Car Wash Location infrastructure,...
  • BONBON is not liable for damage caused by a Car Wash Provider in the course of providing the Car Wash Service or by force majeure events.
  • Car Wash Location information (location, status, price) is updated by the Car Wash Provider and may not accurately reflect the actual situation at the time of use.

BONBON is not liable for damage arising from:

  • The Customer’s failure to comply with safety instructions at the Car Wash Location;
  • Faults in the Customer’s vehicle existing before the car wash;
  • Force majeure events;
  • Unlawful acts of third parties beyond BONBON’s reasonable control.

ARTICLE 11. SUSPENSION OR TERMINATION OF SERVICE

BONBON may suspend part or all of the Car Wash Platform for maintenance, upgrades, incident handling or to comply with a request from a state authority.

Termination of the Service

  • The Customer may stop using the service at any time.
  • BONBON may terminate the provision of the service to the Customer if it detects a breach of these Terms or of applicable law.

ARTICLE 12. RECEIVING AND RESOLVING SUPPORT, RECONCILIATION AND COMPLAINT REQUESTS

  • The Customer may send support, reconciliation or complaint requests relating to the use of the Car Wash Platform and the Car Wash Service through any of BONBON’s contact channels specified in Article 15 of these Terms.
  • BONBON will receive, record and send a confirmation notice to the Customer within [01] Business Day of receiving the request. Where additional information is needed, BONBON will guide the Customer to provide it within a reasonable time.

BONBON handles requests within the following scope of responsibility:

  • For issues relating to the operation of the Car Wash Platform, displayed information or system errors within BONBON’s management, BONBON will review and resolve them directly;
  • For the quality of the Car Wash Service, Car Wash Location, BONBON will forward the request to the Car Wash Provider and coordinate handling;
  • BONBON will resolve support, reconciliation or complaint requests within no more than 07 business days from the date it receives a valid request.
  • Where additional time is needed to coordinate with the Car Wash Provider or other relevant parties, BONBON will notify the Customer of the reason, the handling status and the expected completion time. Coordination between the parties does not limit the Customer’s lawful rights.

ARTICLE 13. INTELLECTUAL PROPERTY

All intellectual property rights relating to the Car Wash platform, including but not limited to trademarks, logos, interfaces, source code and content, belong to BONBON or its licensors. The Customer may not copy, distribute or use any content without BONBON’s written consent.

ARTICLE 14. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms are governed by the laws of Vietnam. Any dispute arising out of or relating to these Terms will be resolved through negotiation. If negotiation fails, the dispute will be resolved by a competent People’s Court in accordance with Vietnamese law.

ARTICLE 15. CONTACT

For any questions, complaints or reconciliation requests relating to these Terms, please contact:

  • Bonbon Mobility Joint Stock Company
  • Address: 68 Nam Ky Khoi Nghia, Xuan Hoa Ward, Ho Chi Minh City, Vietnam
  • Phone: 0398 381 900
  • Email: support@bonbon.com.vn

Questions? Contact us at support@bonbon.com.vn.